Executive & Talent Training

Conflicts at workplaces are inevitable only when employees and managers are educated on conflict management tools.

How to manage conflicts effectively

Employees spend one day in a month for the conflicts (CPP Research, 2008) which makes a cost of 120k TL for an medium sized company and 1.2 million TL for a big sized company. The cost of conflicts are not limited with the time spent on them but the other impacts are turnover, failed projects, dropped quality in customer service.

Conflicts at workplaces are inevitable only when employees and managers are educated on conflict management tools. It’s possible to effectively manage conflicts and lower the cost and negative impact on the organisation.

In this conflict management training participants will learn below topics incorporated with the effective conflict management theories and models.

  • What is a conflict and why it happens
  • Effective communication techniques and behaviors
  • What are the conflict management positions
  • How to reach the win-win resolution in conflict management.

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